Get Curious, Nurture Others, Create Wow
Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.
Set in a stunning listed manor house in the Warwickshire countryside, Ashorne Hill has over 40 meeting rooms, 110 guest rooms and caters for up to 300 guests across a number of restaurants, refreshment areas and bars.
Hours – 40 hours, 5 out of 7 days – shift pattern between 0630 – 2300, rotating between early and late shift. One Sunday required in every 3.
Duties Include:
Provide an efficient and effective arrival and check-out service, ensuring excellent customer service is received by all guests and clients, addressing inquiries, resolving issues promptly, and ensuring a positive experience for everyone visiting the venue.
Promote and driving sales of all offerings available at Ashorne Hill, including meeting rooms, tuck shop items, bed and breakfast accommodations, and catering services.
Answer telephones promptly and reroute calls effectively to colleagues, providing a friendly and efficient service to customers and other stakeholders.
Assist in maintaining the cleanliness and organisation of the venue, including setup, meet and greeting of clients, lunch time service and breakdown of event spaces, ensuring all equipment is in working order, and promptly reporting any maintenance issues to the appropriate channels.
Support the Duty manager with the setup, breakdown & regular maintenance of the outdoor furniture and spaces.
Adhere to all safety protocols and regulations, ensuring the venue is in compliance with health and safety standards at all times.
Serve as the designated duty receptionist in the event of a fire evacuation and also as a trained First Aider, prioritising the safety and well-being of both customers and staff.
Necessary Knowledge or Experience:
Excellent organisational skills, can do attitude, attention to detail, and a professional, friendly manner with a variety of external and internal customers and our own staff.
Conflicting demands and pressures will require considerable tact, discretion, and persuasiveness to maintain customer satisfaction, with the ability to be flexible. Good customer awareness is essential as is the ability to develop relationships to ensure maximum earning potential.
As a key member of the conference services team this role requires the holder to be First Aid trained and trained in case of fire or another emergency.
