CAREERS

Working 36.5hrs per week, Monday – Friday, with occasional weekend work where required.

Duties Include:

Team Leadership: Lead, motivate, and manage the sales office team to achieve sales targets and drive revenue growth. Ensure the sales team adheres to established company processes, procedures, and best practices for sales operations, including lead management, reporting, and client communications.

Sales Strategy: Implement and execute sales strategies in alignment with business objectives. Drive sales activities by identifying new opportunities, developing strategic plans, and monitoring progress towards goals. Analyse sales data and performance metrics to adjust strategies, improve processes, and maximise revenue generation. Oversee the sales and coordination of group bookings and events, ensuring all aspects meet client expectations and company standards.

Client Relationship Management: Build and nurture long-term relationships with new, and existing clients, addressing client concerns, providing excellent customer service and engage with clients regularly to identify new business opportunities including upselling or cross-selling of services and products. Work together with the Business Development Team to develop and implement strategies for lead generation, prospecting, and conversion, ensuring alignment with overall sales goals. Work closely with the Revenue Manager to ensure alignment of sales strategies with revenue optimisation goals.

Financials: Ensure that all services quoted and used are correctly recorded and charged and accurate billing is processed. Ensure all financial information relating to targets, budgets and forecasting understood within the team, negotiating with clients to maximise business opportunities and rates through the effective knowledge of diary management, rate strategies and up-selling techniques.

Skills and Experience Required:

Proven experience in sales, preferably in group and event sales, with a track record of meeting revenue goals.

Strong leadership and team management skills with the ability to motivate and guide a team.

Excellent communication, negotiation, and interpersonal skills.

Strong organisational and multitasking abilities.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work in a fast-paced environment and adapt to changing priorities.

The job requires a professional, open and friendly relationship with a wide variety of prospective customers and with all other members of the Ashorne Hill team.

The jobholder must be able to work independently and as part of a team, and be self-motivated and decisive, to be able to make confident decisions regarding the conference and events business.

40 hours per week, usual hours 08:00-16:30, with 1 night per week finishing at 18:00pm.

Duties:

Team leadership: Assist in leading and managing the housekeeping team, ensuring efficient operations and adherence to standards. Fostering a positive and collaborative work environment, promoting teamwork and open communication. Assist the Housekeeping Manager in conducting Return to Work interviews following absence and in daily issues, keeping Housekeeping Manager fully informed.

Staff Training and Development Assist in organising and conducting training sessions for housekeeping staff on cleaning procedures, safety protocols, customer service standards and Standard Operating Procedures. Provide support in coaching and mentoring team members to enhance their skills and performance. Assist in the planning and delivery of regular staff performance reviews and development opportunities.

Standards: Support in maintaining high cleanliness and maintenance standards in all areas of the property. Conduct regular audits to ensure compliance with company policies and industry regulations. Liaise with the maintenance department to ensure any issues are dealt with in a timely manner and take part in accommodation facility audits to ensure that the bedroom stock is maintained at a high level of finish.

Guest Satisfaction: Collaborate to address guest concerns and feedback related to housekeeping services promptly and effectively. Contribute to strategies aimed at enhancing the overall guest experience through cleanliness and attention to detail.

Scheduling and Staffing: Assist in creating and maintaining efficient housekeeping schedules to meet occupancy demands. Contribute to the recruitment, hiring, and training of new housekeeping staff as needed. Manage the weekly cleaning rota for accommodation areas, public areas, and outbuildings in use, considering holidays and sickness, and arranging casual / agency staff as required to meet business demands.

Health and Safety Compliance: Ensure compliance with health and safety regulations in all housekeeping activities. Promote and enforce proper handling of cleaning chemicals and equipment. Demonstrate a good understanding and adherence to the Health and Safety Policy, ensuring the housekeeping team members are working in a safe environment and that hazards, incidents, near misses and accidents are all reported in the appropriate manner. Act as a Fire Investigator and First Aider for the site, consistently demonstrating a high regard for health and safety for customers and staff alike.

Room stock: Manage room availability in terms of putting rooms out of service for delayed cleaning, maintenance or deep cleaning as required. Ensure room status is communicated to the Reception team to allow efficient check in of guests.

Laundry management: To manage and control the laundry stocks ensuring that all areas are fully stocked with quality items, liaising with the linen provider regarding provision and service, escalating issues in service or quality of goods to the HSM.

Stock control: Manage the stock control of the cleaning, toiletries, and hospitality supplies for the housekeeping department, raising orders as needed to be signed off by the HSM.

KNOWLEDGE AND EXPERIENCE:

The post requires a person with excellent organisational skills, can do attitude, attention to detail, and a professional, friendly manner with a variety of external and internal customers.

Excellent leadership and interpersonal abilities.

Have relevant experience in housekeeping management or in similar leadership roles.

Knowledge of housekeeping procedures, cleaning techniques, and industry best practices.

Experience in using housekeeping Software.

Knowledge of health and safety regulations and practices.

This role requires the holder to be First Aid trained and trained in case of fire or other emergency.

Hours – 32 hours with availability to flex up to 40 hours to cover holidays and absence. Usually working 4 out of 7 nights flexing up to 5 over 7 as required by the need of the business (including weekends) Candidate will be expected to cover for the night duty manager during holiday, sickness and weekends

Duties:

As directed by the Duty Manager, set-up and ‘tidy’ training and syndicate rooms to the customers’ requirements detailed in Kx and to the agreed standard as set out in the Customer Support SOP manual, ensuring compliance with health and safety regulations, and always maintaining guest and room security.

Ensure meeting rooms are set to the correct temperature and maintained ahead of guest’s arrival, clocks set to the right time, and ensuring correct number of water bottles are provided.

Install and check all audio-visual equipment is working, and any additional equipment is correct and present.

Deliver, install, and check any in room team building or client materials.

Assist the Night Duty Manager and F&B team with crowd control during events such as Christmas parties. Assist with changing dining room sets and cleaning the restaurant and private dining spaces after events finish at night ready for the next day.

Conduct nightly security checks of the site including security of the building, site and guests.

Nightly cleaning of public areas to include:

– Corridors

– Stairs

– Toilets

– Public spaces (Bar and refreshment spaces)

– Meeting and storage rooms

Cleaning will include:

· Carpets, skirting boards, tables, table legs, windows, flip charts, doors, wipe boards.

· Emptying and cleaning of bins in public area spaces.

· Preparing the Great Hall fire (during winter months) in accordance with the SOP.

· Conduct deep cleans when directed by the FOH Management Team

· Report any maintenance issues promptly.

· Completing tasks in accordance with the Schedule maintenance list.

Outside Space:

· Put out furniture.

· Bring in furniture. (during spells of inclement weather)

· Regular checks of summer house, ensuring it is readily available for guests.

· Emptying of outdoor ash trays and bins.

· All outdoor lighting is turned off at the correct time.

Reception Duties

· Handle late arrivals

· Check in / Out

· Handover and secure bar cash and keys.

· Take payments.

· Support guests with Room amenities as required such as (towels, toilet paper)

· Support guests with complaints or room issues such as room complaints or noisy guests

Act as a first aider and Fire Investigator during the night and assist the Night Duty Manager during nighttime incidents.

Complete any other task and or training as requested by management. We may decide to add additional responsibilities and tasks, if it improves our customer experience.

KNOWLEDGE AND EXPERIENCE:

This post requires a person with good attention to detail.

The post holder will be required to demonstrate skills in IT /AV.

All duties are to be carried out in accordance with safe working practices and under the guidance of Ashorne Hill.

First aid training is required however not essential (training will be provided)

The post holder will be trained to deal with fire or other emergencies.