CAREERS

Role Summary

To lead and grow a portfolio of client relationships, acting as a trusted partner and ambassador for Ashorne Hill. This role combines strong client-facing presence with the ability to design and deliver impactful learning programmes. The successful individual will excel in building rapport, influencing stakeholders, identifying opportunities, and nurturing long-term partnerships, while ensuring high-quality delivery of core programmes.

KEY RESPONSIBILITIES

• Client Relationship Ownership & Growth
• Build, develop and nurture strong relationships with key clients, acting as the primary point of contact and trusted advisor. Create a warm, engaging client experience that encourages long-term partnership.
• Commercial Awareness & Business Development
• Proactively identify opportunities to expand services within existing partnerships and support new business conversations. Use influencing, negotiation and communication skills to position solutions that meet client needs and deliver commercial value.
• Programme Leadership & Delivery
• Diagnose leadership team dynamics with insight and precision, uncovering root causes and shaping data-informed, systemic interventions, with a strong understanding of the evolving challenges facing leadership and learning teams in the context of emerging technologies such as AI.
• Facilitate immersive, human-centred experiences that align, challenge, and elevate leadership teams, enabling them to adapt, collaborate, and perform effectively in a rapidly changing, tech-enabled environment.
• Client Engagement & Communication
• Lead client meetings with confidence and credibility, presenting ideas clearly and persuasively. Translate business needs into practical, engaging learning solutions.
• Account Planning & Retention
• Develop and maintain live account plans, ensuring a proactive approach to client engagement, satisfaction, and growth.
• Collaboration & Internal Leadership
• Work closely with design, facilitation and coordination teams to ensure seamless delivery and a consistent client experience. Support and guide teams to meet client expectations and performance standards.
• Brand Representation & Thought Leadership
• Represent Ashorne Hill professionally at client meetings, events and networking opportunities. Contribute to thought leadership, marketing content, and case studies to enhance reputation and attract new clients.
• Growth mindset, and passion for learning
• Stay up to date with industry trends and bring fresh ideas to clients and internal teams, ensuring our offering remains relevant, competitive and innovative

.KEY SKILLS & EXPERIENCE

• Highly effective communicator with strong interpersonal and influencing skills
• Confident in building rapport and establishing trust with senior stakeholders
• Commercially aware, with the ability to identify and convert opportunities
• Strong negotiation and presentation skills
• Ability to diagnose customer or team dynamics and sell with integrity, by aligning solutions to genuine client needs
• Experienced and dynamic management and leadership facilitation skills
• Experienced in delivering or overseeing learning and development programmes at senior leadership level
• Warm, engaging and professional approach, with a natural ability to nurture relationships
• Able to balance client-facing demands with operational delivery

This is a full time role, 36.5 hours per week.

To apply for this role or any of our roles, please click on the link to Indeed.

The Head of Marketing & Digital Growth will lead the development and delivery of a commercially driven marketing strategy to increase awareness, engagement and revenue across Ashorne Hill and Ashorne Advantage.

Working closely with senior stakeholders, this role will position marketing as a proactive driver of growth—using customer insight, digital innovation and market intelligence to identify opportunities and deliver measurable impact.

The successful candidate will shape how we attract, engage and retain customers, ensuring marketing aligns with commercial objectives and enhances the overall customer experience.

Duties Include:

Commercial Growth & Strategy

• Identify growth opportunities across Venue and Learning with senior stakeholders
• Develop and deliver a marketing strategy aligned to commercial objectives
• Use insight and market intelligence to inform decisions and future growth

Digital & Marketing Technology

• Lead digital strategy, driving engagement through innovation, automation and AI
• Optimise HubSpot and marketing tech to improve performance and insight
• Enhance customer journeys, conversion and digital presence

Customer Insight & Data

• Develop segmentation, targeting and reporting to support growth
• Improve lead tracking, attribution and performance measurement
• Use data to challenge assumptions and uncover opportunities

Demand Generation & Engagement

• Deliver targeted campaigns that drive high-quality leads and revenue
• Strengthen lead nurturing, conversion and customer retention

Brand & Market Positioning

• Evolve brand positioning and ensure consistent, compelling messaging
• Build awareness through content, PR, events and partnerships

Stakeholder Engagement & Partnerships

• Develop strategic partnerships and work collaboratively across the organisation
• Manage agencies and act as a trusted partner to internal stakeholders

Leadership & Performance

• Lead and develop a high-performing marketing team
• Manage budget, track ROI and continuously improve effectivenes

This is a full time role, 36.5 hours per week.

To apply for this role or any of our roles, please click on the link to Indeed.

Purpose of Job

The Event Sales Executive is responsible for managing enquiries and confirmed bookings, supporting the Sales Team in maximising revenue across meetings, residential conferences and Ashorne Hill’s growing diversification portfolio.

Working 5 days over 7, the role provides greater flexibility to support both weekday and weekend business, ensuring excellent customer service from enquiry through to event delivery.

The role acts as the key link between Sales and Operations, ensuring all event information is communicated accurately, handovers are seamless and departments are fully prepared to deliver an exceptional customer experience.

A key element of the role is providing on-the-day event coordination for key events, acting as the Sales representative to support Operations, ensuring events run smoothly, resolving issues promptly and helping to deliver the high standards expected by our clients.

The role will play an important part in supporting Ashorne Hill’s diversification strategy, including weddings, special events, exclusive use, film production and new commercial opportunities, helping ensure these events are successfully planned, coordinated and delivered.

Key Responsibilities

Sales & Revenue Generation

• Manage enquiries from initial enquiry through to confirmation.
• Prepare proposals and quotations.
• Conduct venue show rounds.
• Maximise enquiry conversion and achieve individual sales targets.
• Upsell accommodation, food & beverage and additional services.
• Identify opportunities for repeat business and referrals.
• Support revenue growth across meetings, residential business and diversification opportunities.

Event Planning & Coordination

• Manage confirmed bookings through to event delivery.
• Liaise with clients to finalise event details.
• Produce accurate function sheets and event documentation.
• Ensure all client requirements are captured accurately.
• Support the Sales Team with event planning activities.

Sales & Operations

• Act as the link between Sales and Operations throughout the customer journey.
• Ensure seamless handovers between departments.
• Communicate event requirements clearly and accurately.
• Attend weekly function meetings where required.
• Work collaboratively with operational teams to ensure events are fully prepared prior to arrival.

On-the-Day Event Coordination

• Act as the Sales representative during key events.
• Support the Operations Team to ensure events are delivered as planned.
• Ensure all agreed client requirements have been fulfilled.
• Respond quickly and professionally to any issues that arise during an event.
• Provide additional support during weekends and key diversification events.
• Capture client feedback and identify opportunities for repeat business.

Diversification

Support the successful growth and delivery of:

• Weddings
• Special Events
• Exclusive Use
• Film & Production
• Seasonal Events
• Corporate Hospitality
• New commercial opportunities

Knowledge and Experience:

• Proven experience in venue, conference, or hospitality sales, ideally within a proactive environment.
• Strong commercial understanding of yield, pricing, and conversion metrics.
• Excellent communication and relationship-building skills, with confidence in outbound calling and client meetings.
• Highly organised with strong attention to detail and administrative accuracy.
• Proficient in CRM and booking systems such as KX, and competent in Microsoft Office applications.
• Self-motivated, results-driven, and able to work independently while contributing to team goals