Get Curious, Nurture Others, Create Wow
Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.
Set in a stunning listed manor house in the Warwickshire countryside, Ashorne Hill has over 40 meeting rooms, 110 guest rooms and caters for up to 300 guests across a number of restaurants, refreshment areas and bars.
Hours – 32 hours with availability to flex up to 40 hours to cover holidays and absence. Usually working 4 out of 7 nights flexing up to 5 over 7 as required by the need of the business (including weekends) Candidate will be expected to cover for the night duty manager during holiday, sickness and weekends
Duties:
As directed by the Duty Manager, set-up and ‘tidy’ training and syndicate rooms to the customers’ requirements detailed in Kx and to the agreed standard as set out in the Customer Support SOP manual, ensuring compliance with health and safety regulations, and always maintaining guest and room security.
Ensure meeting rooms are set to the correct temperature and maintained ahead of guest’s arrival, clocks set to the right time, and ensuring correct number of water bottles are provided.
Install and check all audio-visual equipment is working, and any additional equipment is correct and present.
Deliver, install, and check any in room team building or client materials.
Assist the Night Duty Manager and F&B team with crowd control during events such as Christmas parties. Assist with changing dining room sets and cleaning the restaurant and private dining spaces after events finish at night ready for the next day.
Conduct nightly security checks of the site including security of the building, site and guests.
Nightly cleaning of public areas to include:
– Corridors
– Stairs
– Toilets
– Public spaces (Bar and refreshment spaces)
– Meeting and storage rooms
Cleaning will include:
· Carpets, skirting boards, tables, table legs, windows, flip charts, doors, wipe boards.
· Emptying and cleaning of bins in public area spaces.
· Preparing the Great Hall fire (during winter months) in accordance with the SOP.
· Conduct deep cleans when directed by the FOH Management Team
· Report any maintenance issues promptly.
· Completing tasks in accordance with the Schedule maintenance list.
Outside Space:
· Put out furniture.
· Bring in furniture. (during spells of inclement weather)
· Regular checks of summer house, ensuring it is readily available for guests.
· Emptying of outdoor ash trays and bins.
· All outdoor lighting is turned off at the correct time.
Reception Duties
· Handle late arrivals
· Check in / Out
· Handover and secure bar cash and keys.
· Take payments.
· Support guests with Room amenities as required such as (towels, toilet paper)
· Support guests with complaints or room issues such as room complaints or noisy guests
Act as a first aider and Fire Investigator during the night and assist the Night Duty Manager during nighttime incidents.
Complete any other task and or training as requested by management. We may decide to add additional responsibilities and tasks, if it improves our customer experience.
KNOWLEDGE AND EXPERIENCE:
This post requires a person with good attention to detail.
The post holder will be required to demonstrate skills in IT /AV.
All duties are to be carried out in accordance with safe working practices and under the guidance of Ashorne Hill.
First aid training is required however not essential (training will be provided)
The post holder will be trained to deal with fire or other emergencies.
