CAREERS

Role Summary

To lead and grow a portfolio of client relationships, acting as a trusted partner and ambassador for Ashorne Hill. This role combines strong client-facing presence with the ability to design and deliver impactful learning programmes. The successful individual will excel in building rapport, influencing stakeholders, identifying opportunities, and nurturing long-term partnerships, while ensuring high-quality delivery of core programmes.

KEY RESPONSIBILITIES

• Client Relationship Ownership & Growth
• Build, develop and nurture strong relationships with key clients, acting as the primary point of contact and trusted advisor. Create a warm, engaging client experience that encourages long-term partnership.
• Commercial Awareness & Business Development
• Proactively identify opportunities to expand services within existing partnerships and support new business conversations. Use influencing, negotiation and communication skills to position solutions that meet client needs and deliver commercial value.
• Programme Leadership & Delivery
• Diagnose leadership team dynamics with insight and precision, uncovering root causes and shaping data-informed, systemic interventions, with a strong understanding of the evolving challenges facing leadership and learning teams in the context of emerging technologies such as AI.
• Facilitate immersive, human-centred experiences that align, challenge, and elevate leadership teams, enabling them to adapt, collaborate, and perform effectively in a rapidly changing, tech-enabled environment.
• Client Engagement & Communication
• Lead client meetings with confidence and credibility, presenting ideas clearly and persuasively. Translate business needs into practical, engaging learning solutions.
• Account Planning & Retention
• Develop and maintain live account plans, ensuring a proactive approach to client engagement, satisfaction, and growth.
• Collaboration & Internal Leadership
• Work closely with design, facilitation and coordination teams to ensure seamless delivery and a consistent client experience. Support and guide teams to meet client expectations and performance standards.
• Brand Representation & Thought Leadership
• Represent Ashorne Hill professionally at client meetings, events and networking opportunities. Contribute to thought leadership, marketing content, and case studies to enhance reputation and attract new clients.
• Growth mindset, and passion for learning
• Stay up to date with industry trends and bring fresh ideas to clients and internal teams, ensuring our offering remains relevant, competitive and innovative

.KEY SKILLS & EXPERIENCE

• Highly effective communicator with strong interpersonal and influencing skills
• Confident in building rapport and establishing trust with senior stakeholders
• Commercially aware, with the ability to identify and convert opportunities
• Strong negotiation and presentation skills
• Ability to diagnose customer or team dynamics and sell with integrity, by aligning solutions to genuine client needs
• Experienced and dynamic management and leadership facilitation skills
• Experienced in delivering or overseeing learning and development programmes at senior leadership level
• Warm, engaging and professional approach, with a natural ability to nurture relationships
• Able to balance client-facing demands with operational delivery

This is a full time role, 36.5 hours per week.

To apply for this role or any of our roles, please click on the link to Indeed.

The Head of Marketing & Digital Growth will lead the development and delivery of a commercially driven marketing strategy to increase awareness, engagement and revenue across Ashorne Hill and Ashorne Advantage.

Working closely with senior stakeholders, this role will position marketing as a proactive driver of growth—using customer insight, digital innovation and market intelligence to identify opportunities and deliver measurable impact.

The successful candidate will shape how we attract, engage and retain customers, ensuring marketing aligns with commercial objectives and enhances the overall customer experience.

Duties Include:

Commercial Growth & Strategy

• Identify growth opportunities across Venue and Learning with senior stakeholders
• Develop and deliver a marketing strategy aligned to commercial objectives
• Use insight and market intelligence to inform decisions and future growth

Digital & Marketing Technology

• Lead digital strategy, driving engagement through innovation, automation and AI
• Optimise HubSpot and marketing tech to improve performance and insight
• Enhance customer journeys, conversion and digital presence

Customer Insight & Data

• Develop segmentation, targeting and reporting to support growth
• Improve lead tracking, attribution and performance measurement
• Use data to challenge assumptions and uncover opportunities

Demand Generation & Engagement

• Deliver targeted campaigns that drive high-quality leads and revenue
• Strengthen lead nurturing, conversion and customer retention

Brand & Market Positioning

• Evolve brand positioning and ensure consistent, compelling messaging
• Build awareness through content, PR, events and partnerships

Stakeholder Engagement & Partnerships

• Develop strategic partnerships and work collaboratively across the organisation
• Manage agencies and act as a trusted partner to internal stakeholders

Leadership & Performance

• Lead and develop a high-performing marketing team
• Manage budget, track ROI and continuously improve effectivenes

This is a full time role, 36.5 hours per week.

To apply for this role or any of our roles, please click on the link to Indeed.

To work as part of the kitchen team.

To prepare food that conforms to company and kitchen standards and to be responsible for the day-to-day running of a given section within the kitchen.

Duties Include:

· To maintain the required level of hygiene standards as laid down both Food safety act and by Ashorne Hills food safety policy

· To maintain your personal equipment used to fulfill your job i.e. knives, chef whites & shoes to the required standards.

· On a daily basis check the function & number board & with the Senior Chef on duty as to the work that needs to be carried out that day.

· To run a given section within the Kitchen to the standards set by Ashorne Hill.

· To conform with Health & Safety, due diligence to the standards set Ashorne Hill.

· To carry out mis-en-place needed, to the standards laid down.

· To support colleagues at all times to ensure teamwork is maintained.

· To ensure work area is kept to a safe and hygienic state at all times.

· Report any breakdown or/and kitchen hazards directly senior chef on duty.

· To assist in the menu planning

· To gain further qualification & knowledge to progress your job to the next level.

· Assist in the smooth running of kitchen service.

To be aware of departmental and Ashorne Hills objectives and assist in achieving them.

Experience or Skills required:

Essential:

– Level 2 food safety

– Knowledge of Health & Safety within a kitchen

– Proven knowledge and experience of all section

· Knowledge of waste management & sustainability

· Knowledge understanding of food safety management, allergens & labelling

Desirable:

· City & Guilds / NVQ or Equivalent

· Experience in a busy a kitchen large hotel or conference centre

· Basic understanding of cost management

· Knowledge of classical cookery

· Knowledge of Modern cookery

· Knowledge of approach to menu development

· Experience of working with large numbers

This is a full time role, 40 hours per week, including evenings and weekends.

To apply for this role or any of our roles, please click on the link to Indeed.

The Duty Manager role supports the smooth running of daily hospitality operations, ensuring guests receive a warm, professional and consistent level of service. The role provides hands‑on support across Front of House, Housekeeping, Food & Beverage and Team Building areas, leading shifts, responding to issues, and maintaining standards throughout the site.

This role is operational rather than strategic, focused on ensuring the building, facilities and services are ready for guests and that teams are supported during each shift.

The hours are 24 hours per week, working 3 over 7 days on a flexible rota basis, including weekends and evenings. Additional shifts may be available and offered during periods of high occupancy, events, holidays, sickness cover and peak business demand.

Duties Include:

• Act as the main point of contact during the shift for guest queries, requests and minor complaints, escalating where required.
• Meet and greet facilitators for events and align their expectations with service delivery during their event to ensure that we deliver the best possible customer experience, promoting ad-ons available at the time.
• Lead in planning for the shift and deliver the appropriate communications to all members of the team present on shift.
• Direct, support and prepare customer spaces to meet requirements and as detailed in the reports and information provided.
• Ensure service delivery follows agreed Visual Standards and SOPs throughout the shift.
• Help maintain high standards of cleanliness, presentation and readiness across all hospitality areas through the agreed processes. This includes outdoor areas such as the terrace and grassed area infront of the concourse.
• Support smooth catering service flow, including preparing and organising dining room set‑ups, communicating with relevant colleagues to ensure that appropriate processes can be completed.
• Support bar operations including basic stock checks, replenishment and cash handling in line with procedures.
• Prepare and deliver team building exercises as required by the customer and planned on the rotas by the Assistant Managers.

Front of House & Customer Support

• Assist with guest check-in and check-out processes.
• Support room allocation and guest requests.
• Ensure guest information is handled securely and in line with GDPR requirements.
• Maintain key control and security procedures.
• Support booking enquiries and guest communications where required.
• Set up meeting rooms and event spaces in line with function sheets and customer requirements.
• Welcome event organisers and trainers.
• Assist with team-building activity preparation and delivery where trained.
• Ensure all event spaces are presented to a high standard.
• Support event changeovers and operational logistics.
• Serve as the designated Fire Investigator and First Aider, prioritising the safety and well-being of both customers and staff.

Experience or Skills required:

· Previous experience in hospitality, customer service, housekeeping, reception, or food & beverage is desirable.

· Strong customer focus with a friendly, professional manner.

· Ability to multitask and adapt in a fast-paced environment.

· Good communication and teamwork skills.

· High attention to detail and organisational ability.

· Basic IT skills and willingness to learn new systems.

· Essential Food Hygiene qualification (or willingness to obtain).

· Flexibility to work varied shifts.

This is a part time role, 24 hours per week, including evenings and weekends.

To apply for this role or any of our roles, please click on the link to Indeed.